Eagles fans around the country couldn’t wait to purchase the team’s kelly green gear on Fanatics. Unfortunately, the latest merchandise from Fanatics came out lopsided.
Fans shared photos of their shirts featuring crooked numbers and bizarre stains.
Earlier this week, Fanatics founder Michael Rubin issued an apology for the company’s messed up gear.
“If there’s one thing I’ve learned in business – own your mistakes,” Rubin said. “Anytime we let any fan down, it’s a failure on our part and that’s on me. Last year we sold nearly four million units of Eagles merchandise. That’s just Eagles products, which shows Philly fans truly are the greatest! That said, I let some of you down and I apologize. Even though this specific issue only affected a few dozen customers, it is still completely unacceptable that this mistake happened. One bad product and one unhappy customer is one too many.
“I promise you that me and everyone at Fanatics cares deeply. We’ve attempted to reach out to every fan who purchased this product to ensure they received it as expected and make it great if not. If you need help with this or any other issue, please contact our customer service team at CustomerExperience@fanatics.com. And we’ll work fast to make it right. Nothing I love and appreciate more than passionate fans – you make us better and we’d be NOTHING without you!”
If there’s one thing I’ve learned in business – own your mistakes.
Anytime we let any fan down, it’s a failure on our part and that’s on me.
Last year we sold nearly four million units of Eagles merchandise. That’s just Eagles products, which shows Philly fans truly are the… pic.twitter.com/Fegqd2bRJm
— Michael Rubin (@michaelrubin) September 19, 2023
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Kudos to Rubin for being accountable and tackling this issue head on.
Hopefully, this issue gets sorted out quickly so Eagles fans can bring their new gear to the stadium.